Shipping + Receiving

Payment in full is required prior to shipping. Payment will be processed as early as 15 business days prior to customer product leaving the fulfillment center due to the packing and ship method required to safely deliver furniture.

Nurseryworks will notify customer of approximate shipping date on sales orders and invoices which are for convenience only and are not binding.

Shipping and handling charges for Nurseryworks items are quoted in U.S. dollars and include insurance. All orders are F.O.B. Los Angeles, California, unless otherwise specified.

Pricing

Nurseryworks rockers ship via UPS for $150 to any location in the US. Stools/ottomans ship at a cost of $47.

Nurseryworks bedding ships via UPS. The cost is $18 for each set and $10 for each additional sheet. Expedited shipping is available.

Shipping and delivery of larger furniture require special consideration. Due to the actual weight and size of large items, Nurseryworks must ship them via standard delivery, using standard freight carriers.

Shipping is calculated by zone. Each of the four zones have a minimum price that must be met with business to business shipping/no accessorials pricing. Otherwise, shipping is calculated by a percentage of the cost of the product. Residential deliveries are an additional $100.

Over the threshold delivery is available for an additional $50.

White glove installation service is available in Los Angeles and the New York metropolitan area. See pricing below.

An additional shipping fee of $100 is applied to all Duet Bunk Bed purchases and shipment, in addition to below pricing, due to the oversized components and additional weight.

Zone 1
Arizona, California, Colorado, Idaho, Montana, Nevada, Oregon, Washington, Wyoming
16% ($175 minimum)

Zone 2
Illinois, Indiana, Minnesota, Missouri, Nebraska, Nevada, New Mexico, Ohio, Texas, Utah
20% ($225 minimum)

Zone 3
Alabama, Arkansas, Connecticut, Georgia, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York*, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington DC, Wisconsin
23% ($260 minimum)
*No minimum to the Manhattan metropolitan area for white glove delivery or pickup.

Zone 4
Florida, Maine
25% ($290 minimum)

For shipments to Canada, Hawaii, and all international shipments pricing is based on product weight and size, destination, and ship method. Please e-mail sales@nurseryworks.net for details.

Shipping Option/Standard Freight

Nurseryworks offers options for receiving freight:

Standard business delivery without accessorials. Items are to be taken off the truck by the recipient.

Standard residential curbside delivery. Items will be taken off the truck and brought onto the curb. Someone should be onsite to bring the order inside.

Over the threshold residential delivery. Items are taken off the truck and brought over the first dry threshold.

Tracking

Payment is required in full before your order can be released for shipping. Payment will be processed as early as 15 business days prior to your product leaving the fulfillment center due to the packing and ship method required to safely deliver your furniture

When an order is preparing to ship, Nurseryworks sends an e-mail with a load number or UPS tracking number via the email address on your invoice. The e-mail may be sent as early as ten business days prior to the order actually shipping. Click here for Nurseryworks order tracking, or be e-mail tracking@nurseryworks.net.

Transit takes 3-15 business days depending on the location, business or residential delivery. At certain times of the year, it can take longer.

Shipping Option/Pickup

Customers are welcome to pick up orders at the Nurseryworks warehouses in California. There is a $40 pickup fee for up to 8 items.

Shipping Option/International And Canadian Shipments

Nurseryworks will facilitate international shipments. Items can be picked up at Nurseryworks warehouse by the customer's shipper, or Nurseryworks can facilitate shipping and provide a quote. A commercial invoice will be provided and a recommended amount of insurance. Payment must be remitted in full before any order can be packed or shipped. If there is any damage upon receipt of the items, the purchaser is solely responsible for placing any claims. Replacement pieces for any and all damages will be purchased by customer. Nurseryworks will not be responsible for shipping damage.

Merchandise shipped outside the U.S. is not returnable.

Shipping Option/White Glove

Nurseryworks offers white glove services in Los Angeles and the New York metropolitan Area.

For white glove service in the New York metropolitan area, 23% of the wholesale cost will be charged for shipping. White glove fees listed below are in addition for installation services.

For more information or to schedule deliveries in Los Angeles, please e-mail kim@nurseryworks.net, or call (888) 508 9540, ext 4.

Zone 1
Irvine, Los Angeles County, Newport Beach, Valley

Delivery
$100 first two items
$150 first five items
$175 first seven items
Each flight of stairs is $25 per item for each flight of stairs.
*Duet Bunk Bed is $250 for delivery.

Delivery and Installation
$150 first two items
$225 first five items
$275 first seven items
Each flight of stairs is $25 per item for each flight of stairs.
*Duet Bunk Bed is $350 for installation

Zone 2
Calabasas, Magic Mountain, Malibu, Topanga

Delivery
$150 first three items
$175 first five items
$200 first seven items
Each flight of stairs is $25 per item for each flight of stairs.
*Duet Bunk Bed is $275 for delivery.

Delivery and Installation
$200 first three items
$250 first five items
$300 first seven items
Each flight of stairs is $25 per item for each flight of stairs.
*Duet Bunk Bed is $375 for installation.

Zone 3
San Diego, Santa Barbara

Delivery and installation
$300 first five items
$100 each additional item
Each flight of stairs is $25 per item for each flight of stairs.
*Duet Bunk Bed is $375 for installation.

Zone 4
Connecticut, New Jersey, New York (New York City, Orange County, Putnam County, Rockland County, Westchester)

$175 first item (if crib is ordered, it is considered the first item)

$40 crib drawer option
$15 toddler daybed conversion kit
$85 changing table
$75 twin bed
$40 twin bed drawer option
$350 bunk bed

$95 dresser
$50 single bookcase
$80 double bookcase
$60 glider/rocker
$30 ottoman/stool
$30 mattress

Receiving Shipments

Furniture items will be shipped via a standard freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Arrangements should not be made to have shipments dropped off when no one is onsite to receive them. For residential deliveries, when contacted by the carrier, it is important to make note of the carrier's name and phone number. This will be very helpful if the carrier needs to be contacted for any reason. It is essential that the carrier be contacted should there be a need to reschedule a delivery. When delivery appointments are missed, the carrier will apply a missed appointment charge of $60. Nurseryworks takes great care in packaging items to ensure safe transport. Even though items are packaged properly, transit-related damage can occur. When an order arrives, it is imperative that the outer boxes be inspected carefully and that any damage to the boxes and additional packaging materials is noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the box is scratched, dented, cracked; the fabric is torn; the box is crushed on the top corner, punctured, or wet.)

Claims

Nurseryworks is not responsible for damage suffered in transit or storage.

Nurseryworks will not be able to place a claim or work with a customer to replace damaged items if damage is not noted at time of delivery. Customers should retain all packaging until the order has been fully inspected.

It is the customer's sole responsibility to notify Nurseryworks of any claims for damage within 7 days; otherwise, Nurseryworks will be unable to assist with a claim. Failure to do so will constitute full and unconditional acceptance of the products. Please e-mail claims@nurseryworks.net, or call (888) 508 9540, ext 3. Click here to download a damage claim form.

Returns/Exchanges

Due to the custom nature of the furniture, Nurseryworks does not accept returns or exchanges. If an item has been received and it is not the actual item ordered, all of the original packaging must be retained.

Please e-mail kim@nurseryworks.net, or call (888) 508 9540, ext 4 to obtain a return authorization number, and be sure to have the SKU and style number of the item on hand. Nurseryworks will arrange to have the incorrect item picked up immediately and the correct one sent.

Manufacturing Defects

If a shipment arrives with the appearance of a manufacturing defect, Nurseryworks must be notified by e-mailing info@nurseryworks.net, or by calling (888) 508 9540, ext 1 within 7 days of receipt. Nurseryworks requires digital pictures and a full description of the problem. Without a digital picture, no item or part will be replaced. Determination of defect is at Nurseryworks sole discretion. If a manufacturing defect determination is made, a return authorization number is required to ship back the item. Returns must be shipped with original packaging. Items returned incomplete or damaged will be assessed a restocking fee of 30%.

Finish Variations

Please note that Nurseryworks products are crafted by hand, so there may be variations in both texture and color of the finishes. These variations are not considered manufacturing defects.

Hardware And Finishes

Hardware is covered for one year under the Nurseryworks warranty policy.

Outside the warranty period, hardware is available for purchase.

$25 per set
$15 touchup paint pen
$15 wood stain pens

If a child is teething, the furniture finish could be affected. A child can not be harmed as Nurseryworks low-VOC lacquers, finishes and glues comply with governmental standards and regulations. Nurseryworks suggests using guard rails on crib sides.

Please contact Nurseryworks at (888) 508 9450 or e-mail info@nurseryworks.net to order.